Collections Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Support the management of daily collections operations for firm partners.

• Create and uphold a system to track and promote cash receipts.

• Follow up on overdue invoices with billing administrators, attorneys, partners, and clients.

• Engage with clients and generate status reports.

• Monitor and collect outstanding invoices through direct communication and follow-ups.

• Create and update monthly client reminder statements.

• Deliver accounts receivable analyses, DSO, bad debt reserves, metrics, and KPI reports.

• Provide budgeting, forecasting, and ad hoc reporting tailored to client requirements.

• Participate in meetings with firm management.

• Collaborate with senior management to address issues before they affect collection outcomes.

• Develop projected collections estimates and supply ongoing monthly updates.

• Prepare accounts receivable write-off documentation in accordance with firm approval policies.

• Assist in transitioning matters from departing attorneys.

• Identify inactive matters and facilitate their closure when appropriate.

• Research and track unapplied payments.

• Oversee payment arrangements to ensure compliance with payment terms.

• Build strong working relationships with assigned Partners and provide customer service support for client collections.

• Recognize process challenges and implement effective solutions.

• Meet or surpass assigned deadlines.

• Work Monday to Friday, from 9 am to 6 pm ET.

⛳️ Requirements

• An Associate Degree or advanced degree is preferred, focusing on Business, Accounting, or Finance.

• Relevant experience may be accepted in place of formal education, depending on the candidate's overall employment history.

• A minimum of 2 years of hands-on collections experience, ideally in a law firm or professional services setting.

• Capability to deliver a high level of customer service in a dynamic environment.

• Proficient in managing a high volume of tasks while ensuring attention to detail and prioritization.

• Ability to thrive in a fast-paced environment and prioritize to meet firm collections objectives and goals.

• Strong organizational, interpersonal, and communication skills.

• Ability to engage with personnel at all levels within the firm, including Managers, Directors, and Chiefs.

• Advanced skills in pivot tables and the ability to analyze data within complex spreadsheets.

• Exceptional time and task management abilities.

• Experience with ARCS, Star Collect, Aderant, Elite, or Legal Billing Systems is preferred.

• Must display resourcefulness in finding alternative solutions and meeting deadlines in a real-time, fast-paced atmosphere.

• Successful completion of a pre-employment background check and drug screening is required.

🏝️ Benefits

• Coverage for medical, dental, and vision.

• Paid time off.

• Disability insurance.

• 401(k) with company match.

• Life insurance.

• Optional supplemental insurance coverages.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts for employers/partners.

• Potential for overtime pay.

• Shift differential pay.

• Call-in pay.

• Stand-by pay.