Collections Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Engage in in-depth discussions with customers while maintaining a strong focus on their needs.

• Manage collection calls and correspondence within a dynamic, goal-driven collections department.

• Interact with customers in an environment driven by performance metrics.

• Utilize multiple technologies while remaining actively engaged with customers.

• Negotiate and make informed decisions while showcasing excellent communication skills.

• Exhibit sensitivity and compassion during challenging situations.

• Complete special projects or tasks as assigned by the manager.

• Work autonomously as well as collaboratively within a team setting.

• Apply critical thinking and independent judgment in various scenarios.

• Manage a high volume of outbound calls to assigned delinquent customers.

• Address incoming phone inquiries and resolve questions from customers and branches.

• Communicate and follow up with customers and branch personnel promptly.

• Build and maintain effective working relationships with branch staff and colleagues.

• Resolve customer disputes regarding payment of outstanding balances.

• Communicate both verbally and in writing with customers and coworkers.

• Achieve portfolio, departmental, and company objectives.

⛳️ Requirements

• Associate Degree in Accounting or a related field.

• A minimum of 2 years of experience in finance/accounting.

• Strong proficiency in spreadsheets, including Excel and Google Sheets.

• Excellent verbal and written communication skills; ability to liaise with the Finance team.

• Ability to work effectively as a team player.

• High school diploma or equivalent is required.

• Two years of relevant experience in accounts receivable is preferred.

• Ability to sit for extended periods at a desk and work on a computer.

• Must be capable of lifting up to 15 pounds at times.

• Employment is contingent upon passing a background check.

• Some positions may require passing a drug test, based on job responsibilities.

🏝️ Benefits

• Competitive compensation.

• Comprehensive medical, dental, and vision coverage for full-time employees.

• Generous PTO plus paid holidays.

• 401(k) with company match.

• Gym membership stipend and wellness programs (earn PTO and prizes!).

• Company events and food truck nights.

• 16 hours of paid volunteer time each year.

• Opportunities for career advancement, leadership training, and professional development.