Collections Analyst – Evictions

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage in proactive, multichannel outreach (via phone, WhatsApp, and email) to customers involved in arbitration proceedings, utilizing strategic negotiation skills to resolve outstanding debts or establish amicable move-out agreements.

• Oversee the crucial 35- to 60-day arbitration timeframe, working to prevent the necessity of initiating eviction proceedings.

• Collaborate closely with the in-house legal team and attorneys to finalize agreements, settlement terms, and the suspension of arbitration actions.

• Assume responsibility for high-value, financially intricate contracts that have been redirected from automated digital and AI-driven collections processes.

• Negotiate terms in accordance with approval-authority policies, settlement calculations, and tailored payment-plan proposals.

• Monitor and achieve operational objectives and daily productivity KPIs, including contact volume, conversion rates, and honored payment commitments.

• Ensure effective time management and timely updates of case stages and histories in CRM and arbitration-chamber management systems.

• Assist in streamlining workflows for the newly established in-house team, recommending ongoing enhancements to operational and legal processes.

⛳️ Requirements

• Proven experience in strategic negotiation, complex debt recovery, litigation, or managing high-value portfolios.

• Background in handling financial settlements, calculating payoff amounts, applying discount thresholds and approval limits, and overseeing out-of-court/arbitration collections processes.

• Experience in results-oriented operational environments, utilizing dialers/multichannel outreach and tracking performance indicators.

• Intermediate proficiency in CRM tools, collections systems, and spreadsheet applications (Google Sheets or Microsoft Excel).

• Exceptional verbal and written communication skills for navigating challenging conversations with firmness, assertiveness, and empathy.

• Proven organizational skills, self-directed time management, and digital agility to seamlessly switch between various channels.

• A completed or ongoing university degree in Law, Business Administration, or a related field is advantageous.

• Familiarity with Brazil’s Tenancy Law, eviction proceedings, arbitration chambers, or experience in proptechs/fintechs is a plus.

🏝️ Benefits

• Competitive salary

• Profit-Sharing and Results Program (PLR – for eligible roles)

• Variable compensation (for eligible roles)

• Health insurance

• Dental insurance

• Life insurance

• Wellhub (formerly Gympass)

• QuintoCare (free psychological, legal, social, and financial support)

• Meal and food allowance

• Birthday day off

• Mother’s Day and Father’s Day benefits

• Home office allowance

• Work From Anywhere (WFA) program

• Childcare allowance

• Support for parents of children with atypical needs

• Extended parental leave

• Kit Leiturinha

• Partnerships with educational institutions