Medical Records Clerk – Personal Injury

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Request medical records, bills, and related documents from hospitals, clinics, imaging centers, and various providers.

• Consistently follow up on outstanding requests until the records are received.

• Upload, label, and organize documents within the firm's case management software.

• Maintain a tracking log of pending requests and follow-ups for case managers to identify missing items.

• Notify the assigned case manager of any documentation gaps in each case.

• Send and monitor HIPAA authorizations and other records release forms.

• Process incoming faxes and electronic records, ensuring they are routed to the appropriate files.

• Safeguard client confidentiality at all times.

⛳️ Requirements

• Experience working at a US personal injury law firm to request medical records and bills.

• Proficient in written and spoken English for effective communication with medical providers via calls and emails.

• Highly organized and persistent, capable of managing a large volume of requests and follow-ups independently across multiple cases.

• Familiarity with Microsoft Office or Google Workspace, as well as a legal case management platform.

• Availability for full-time work during US Pacific business hours, with a reliable internet connection and dedicated workspace.

• Experience in supporting multiple case managers simultaneously (preferred).

• Knowledge of premises liability cases (preferred).

• Experience using remote desktop access to firm systems (preferred).

🏝️ Benefits

• Comprehensive training and development opportunities.

• Supportive work environment with a focus on teamwork and collaboration.

• Competitive compensation and benefits package.