Medical Records Clerk – Personal Injury

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Request medical records, medical bills, and related documents from hospitals, clinics, imaging centers, and other providers.

• Maintain consistent follow-ups on outstanding requests until the records are received.

• Upload, label, and organize documents within the firm's case management software.

• Keep a detailed tracking log of pending requests and follow-ups for case managers to identify missing information.

• Highlight documentation gaps on each case to the designated case manager.

• Send and monitor HIPAA authorizations and other records release forms.

• Process incoming faxes and electronic records, routing them to the appropriate files.

• Ensure client confidentiality is upheld at all times.

⛳️ Requirements

• Experience in a US personal injury law firm handling requests for medical records and medical bills.

• Proficient in written and spoken English for effective communication with medical providers via calls and emails.

• Highly organized and persistent, capable of managing a large volume of requests and follow-ups independently across multiple cases.

• Familiarity with Microsoft Office or Google Workspace as well as a legal case management platform.

• Full-time availability during US Pacific business hours, with a reliable internet connection and a dedicated workspace.

• Experience supporting multiple case managers simultaneously (preferred).

• Background in premises liability cases (preferred).

• Experience accessing a firm's systems through remote desktop access (preferred).

🏝️ Benefits

• Join a dynamic and supportive team.

• Opportunity for professional growth and development.

• Competitive compensation and benefits package.