Medical Records Clerk

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of medical records and itemized billing requests from the moment of initial submission until successful retrieval.

• Accurately prepare and submit HIPAA-compliant requests for records and authorizations to healthcare providers in the U.S.

• Conduct proactive follow-ups with medical offices and departments responsible for provider records.

• Utilize internal systems and spreadsheets to track requests, follow-ups, responses, and outstanding items.

• Review incoming medical records and bills for completeness, accuracy, and relevance.

• Identify any missing records, incomplete billing, discrepancies, or documentation gaps, and facilitate corrections.

• Ensure that necessary medical documentation is accessible as personal injury cases progress towards the demand phase.

• Collaborate with leads in the records department, case managers, and internal teams.

• Handle a high volume of simultaneous requests while adhering to productivity, turnaround, and quality standards.

• Provide assistance with claims initiation or related administrative tasks as required.

⛳️ Requirements

• Previous hands-on experience in requesting and retrieving medical records and bills from healthcare providers in the U.S.

• Background in supporting personal injury matters within the U.S. or experience in a personal injury legal setting.

• Excellent spoken and written English skills, with the confidence to communicate directly with hospitals, clinics, physicians, and records departments in the U.S.

• Solid understanding of HIPAA authorizations and the medical records retrieval process in the U.S.

• Demonstrated ability to manage a high volume of open requests, follow-ups, and deadlines while maintaining accuracy.

• Strong organizational skills, meticulous attention to detail, and determination in seeing requests through to completion.

• Proficient in Microsoft Excel, spreadsheets, and digital tracking systems.

• Experience in supporting a personal injury law firm based in California.

• Knowledge of medical billing, liens, subrogation, insurance claims, and provider billing processes.

• Familiarity with medical records retrieval platforms such as ProScan.

• Experience with legal case management systems like Filevine or CASEpeer.

• Understanding of the personal injury case lifecycle, especially in terms of treatment documentation and demand preparation.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health, dental, and vision insurance plans.

• Flexible work schedule and remote work options.

• Supportive team environment and collaborative culture.