Medical Receptionist

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally, promptly, and courteously respond to incoming phone calls.

• Schedule appointments for new patients seeking dental services.

• Assist callers who require urgent or emergency dental appointments.

• Assess appointment urgency by utilizing established office protocols and escalate concerning symptoms to the dental team.

• Provide essential information regarding office hours, location, directions, and appointment availability.

• Address general inquiries about dental services using approved office information.

• Support callers interested in routine cleanings, consultations, cosmetic dentistry, and other available services.

• Collect and accurately document new patient contact information and basic appointment details.

• Oversee appointment calendars and schedule patients according to office availability.

• Confirm appointment dates, times, and relevant scheduling instructions with patients.

• Reschedule or cancel appointments as requested.

• Send out appointment confirmations and reminders when applicable.

• Maintain precise patient scheduling records within the practice management system.

• Communicate with office staff regarding emergency appointment requests and scheduling issues.

• Transfer calls or take messages for inquiries requiring assistance from dental office personnel.

• Uphold patient confidentiality and adhere to HIPAA regulations.

• Ensure callers have a positive, welcoming, and professional experience.

• Assist with additional inbound call management and appointment scheduling tasks as needed.

⛳️ Requirements

• Up to 2 years of experience in Customer Service, Appointment Scheduling, Medical Reception, Dental Reception, or a related role.

• Previous experience handling incoming calls for a dental or medical office is preferred.

• Exceptional spoken and written English communication skills.

• Friendly, professional, and patient-oriented phone communication.

• Strong experience in scheduling appointments and managing calendars.

• Familiarity with dental practice management or scheduling software is advantageous.

• Capacity to accurately and professionally respond to general business inquiries.

• Strong organizational skills and keen attention to detail.

• Ability to efficiently manage multiple incoming calls and appointment requests.

• Basic understanding of dental services and terminology is preferred.

• Ability to calmly handle urgent patient requests and follow established escalation procedures.

• Understanding of patient confidentiality and HIPAA requirements.

• Strong computer skills and the ability to learn new scheduling systems.

• Dependable, patient, organized, and comfortable working independently.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Opportunities for career growth and development.