Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently coordinate and schedule patient appointments.

• Manage confirmations, rescheduling, and cancellations of appointments.

• Maintain provider schedules and enhance appointment availability.

• Process requests for medication prior authorizations.

• Communicate with insurance companies, pharmacies, providers, and patients regarding the status of authorizations.

• Follow up on outstanding authorization requests to ensure timely patient care.

• Verify patient insurance eligibility, coverage, and benefits before appointments.

• Accurately document insurance information within the EMR system.

• Identify and communicate any coverage limitations or issues.

• Receive, process, and track incoming and outgoing patient referrals.

• Collaborate with referring providers, specialists, and insurance companies.

• Ensure that referral documentation is complete, accurate, and properly attached to patient records.

• Follow up on pending referrals to facilitate continuity of care.

• Professionally and courteously answer inbound calls.

• Address patient inquiries, appointment requests, and administrative concerns.

• Maintain exceptional customer service while supporting a high-volume clinic environment.

⛳️ Requirements

• Outstanding verbal and written communication skills.

• Strong organizational skills and effective time-management abilities.

• Capacity to prioritize tasks efficiently in a fast-paced environment.

• Keen attention to detail and accuracy.

• Ability to work independently while upholding professionalism and accountability.

• Comfortable managing high call volumes and various administrative responsibilities simultaneously.

• At least 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.

• Experience with appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Preferred experience in managing referrals and coordinating patient care.

• Preferred experience using eClinicalWorks (eCW).

• Previous experience supporting a Neurology practice is preferred.

• Preferred experience working in a busy clinic environment with high patient and call volumes.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.