Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently coordinate and schedule patient appointments.

• Manage confirmations, rescheduling, and cancellations of appointments.

• Maintain provider schedules and enhance appointment availability.

• Process requests for medication prior authorization.

• Communicate with insurance companies, pharmacies, providers, and patients regarding the status of authorizations.

• Follow up on pending authorization requests to ensure timely care for patients.

• Verify patient insurance eligibility, coverage, and benefits prior to their appointments.

• Accurately document insurance information within the EMR system.

• Identify and communicate any coverage limitations or issues.

• Receive, process, and track incoming and outgoing patient referrals.

• Coordinate with referring providers, specialists, and insurance companies as necessary.

• Ensure that referral documentation is complete, accurate, and correctly attached to patient records.

• Follow up on pending referrals to promote continuity of care.

• Professionally and courteously answer inbound calls.

• Respond to patient inquiries, appointment requests, and administrative concerns.

• Maintain outstanding customer service in a high call volume clinic environment.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Strong organizational and time-management capabilities.

• Ability to effectively prioritize tasks in a fast-paced setting.

• Keen attention to detail and commitment to accuracy.

• Capability to work independently while upholding professionalism and accountability.

• Comfortable managing high call volumes and multiple administrative tasks simultaneously.

• A minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.

• Experience in appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Preferred experience in managing referrals and coordinating patient care.

• Preferred experience using eClinicalWorks (eCW).

• Previous experience supporting a Neurology practice is preferred.

• Preferred experience working in a busy clinic setting with high patient and call volumes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work schedule and remote work options.

• Supportive team environment focused on collaboration and success.