Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Effectively coordinate and schedule patient appointments with precision.

• Manage appointment confirmations, rescheduling, and cancellations efficiently.

• Maintain provider schedules and enhance appointment availability.

• Process medication prior authorization requests diligently.

• Communicate with insurance companies, pharmacies, providers, and patients regarding the status of authorizations.

• Follow up on outstanding authorization requests proactively.

• Verify patient insurance eligibility, coverage, and benefits before appointments.

• Accurately document insurance information within the EMR system.

• Identify and communicate any coverage limitations or issues.

• Receive, process, and manage incoming and outgoing patient referrals.

• Coordinate with referring providers, specialists, and insurance companies effectively.

• Ensure referral documentation is complete, accurate, and properly attached to patient records.

• Follow up on pending referrals to ensure continuity of care.

• Professionally and courteously answer inbound calls.

• Address patient inquiries, appointment requests, and administrative concerns promptly.

• Maintain exceptional customer service while supporting a high call volume clinic environment.

⛳️ Requirements

• Outstanding verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to prioritize tasks effectively in a fast-paced setting.

• Keen attention to detail and accuracy.

• Capable of working independently while demonstrating professionalism and accountability.

• Comfortable managing high call volumes and multiple administrative duties simultaneously.

• At least 1 year of experience as a Virtual Medical Assistant in a US-based clinic.

• Experience in appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Preferred experience in managing referrals and coordinating patient care.

• Preferred experience using eClinicalWorks (eCW).

• Previous experience supporting a Neurology practice is preferred.

• Preferred experience in a busy clinic environment with high patient and call volumes.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Access to the latest technology and tools within the healthcare field.