Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Efficiently coordinate and schedule patient appointments with precision.

• Oversee appointment confirmations, reschedules, and cancellations.

• Maintain and optimize provider schedules for improved appointment availability.

• Process requests for medication prior authorizations.

• Liaise with insurance companies, pharmacies, providers, and patients regarding authorization statuses.

• Follow up on outstanding prior authorization requests to ensure timely processing.

• Verify patient insurance eligibility, coverage, and benefits prior to appointments.

• Accurately document insurance information in the EMR system.

• Identify and communicate any coverage limitations or issues.

• Receive, process, and track both incoming and outgoing patient referrals.

• Collaborate with referring providers, specialists, and insurance companies.

• Ensure that referral documentation is complete, accurate, and attached to patient records.

• Follow up on pending referrals to promote continuity of care.

• Handle inbound calls in a professional and courteous manner.

• Address patient inquiries, appointment requests, and administrative concerns effectively.

• Provide exceptional customer service in a high-call-volume clinic setting.

⛳️ Requirements

• Outstanding verbal and written communication skills.

• Strong organizational and time-management capabilities.

• Ability to effectively prioritize tasks in a fast-paced environment.

• Keen attention to detail and accuracy.

• Capability to work independently while upholding professionalism and accountability.

• Comfortable managing high call volumes alongside multiple administrative tasks simultaneously.

• At least 1 year of experience as a Virtual Medical Assistant in a US-based clinic.

• Experience with appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Preferred experience in managing referrals and coordinating patient care.

• Preferred experience using eClinicalWorks (eCW).

• Previous experience supporting a Neurology practice is favored.

• Preferred experience in a busy clinic environment with high patient and call volumes.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career growth.

• Supportive and collaborative work environment.