Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently coordinate and schedule patient appointments.

• Manage confirmations, reschedules, and cancellations of appointments.

• Maintain and optimize provider schedules to enhance appointment availability.

• Process requests for medication prior authorizations.

• Communicate with insurance companies, pharmacies, providers, and patients about the status of authorizations.

• Follow up on outstanding authorization requests.

• Verify patient insurance eligibility, coverage, and benefits prior to their appointments.

• Accurately document insurance information in the EMR system.

• Identify and communicate any coverage limitations or issues.

• Receive, process, and track both incoming and outgoing patient referrals.

• Collaborate with referring providers, specialists, and insurance companies.

• Ensure that referral documentation is complete, accurate, and properly attached to patient records.

• Follow up on pending referrals to ensure continuity of care.

• Professionally and courteously answer inbound calls.

• Address patient inquiries, appointment requests, and administrative concerns.

• Provide exceptional customer service in a high-call-volume clinic setting.

⛳️ Requirements

• At least 1 year of experience as a Virtual Medical Assistant in a US-based clinic.

• Experience in appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Outstanding verbal and written communication skills.

• Strong organizational skills and time-management abilities.

• Ability to effectively prioritize tasks in a fast-paced environment.

• Excellent attention to detail and accuracy.

• Capability to work independently while maintaining professionalism and accountability.

• Comfortable managing high call volumes and multiple administrative tasks simultaneously.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.