Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently coordinate and schedule patient appointments

• Handle appointment confirmations, rescheduling, and cancellations

• Maintain provider schedules and enhance appointment availability

• Process requests for medication prior authorizations

• Communicate with insurance companies, pharmacies, providers, and patients regarding the status of authorizations

• Follow up on pending authorization requests

• Verify patient insurance eligibility, coverage, and benefits prior to appointments

• Record insurance information in the EMR system

• Identify and communicate any coverage limitations or issues

• Receive, process, and monitor incoming and outgoing patient referrals

• Collaborate with referring providers, specialists, and insurance companies

• Ensure that referral documentation is complete, accurate, and attached to patient records

• Follow up on pending referrals to ensure continuity of care

• Professionally and courteously answer inbound calls

• Address patient inquiries, appointment requests, and administrative concerns

• Deliver exceptional customer service in a high-call-volume clinic setting

⛳️ Requirements

• Exceptional verbal and written communication skills

• Strong organizational and time-management skills

• Ability to prioritize tasks effectively in a fast-paced environment

• Keen attention to detail and accuracy

• Capability to work independently while upholding professionalism and accountability

• Comfortable managing high call volumes and multiple administrative tasks simultaneously

• At least 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic

• Background in appointment scheduling, insurance verification, and patient communication

• Familiarity with healthcare workflows, medical terminology, and EMR systems

• Experience in managing referrals and coordinating patient care is preferred

• Previous experience using eClinicalWorks (eCW) is preferred

• Prior experience supporting a Neurology practice is preferred

• Experience working in a busy clinic environment with high patient and call volumes is preferred

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for professional development and growth

• Supportive and collaborative work environment

• Flexible working hours