Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently coordinate and schedule patient appointments.

• Handle appointment confirmations, rescheduling, and cancellations.

• Maintain provider schedules and enhance appointment availability.

• Process requests for medication prior authorizations.

• Communicate with insurance companies, pharmacies, providers, and patients regarding the status of authorizations.

• Follow up on pending authorization requests to ensure timely patient care.

• Verify patient insurance eligibility, coverage, and benefits before appointments.

• Accurately document insurance information within the EMR system.

• Identify and communicate any coverage limitations or issues.

• Receive, process, and track all incoming and outgoing patient referrals.

• Coordinate with referring providers, specialists, and insurance companies.

• Ensure that referral documentation is complete, accurate, and properly attached to patient records.

• Follow up on pending referrals to promote continuity of care.

• Professionally and courteously answer inbound calls.

• Respond to patient inquiries, appointment requests, and administrative concerns.

• Maintain exceptional customer service in a high-call-volume clinic environment.

⛳️ Requirements

• Outstanding verbal and written communication skills.

• Strong organizational and time-management capabilities.

• Ability to effectively prioritize tasks in a fast-paced setting.

• High attention to detail and accuracy.

• Capability to work independently while maintaining professionalism and accountability.

• Comfortable managing high call volumes along with multiple administrative responsibilities concurrently.

• A minimum of 1 year of experience as a Virtual Medical Assistant in a US-based clinic.

• Experience with appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Preferred experience in managing referrals and coordinating patient care.

• Experience with eClinicalWorks (eCW) is preferred.

• Previous experience supporting a Neurology practice is preferred.

• Preferred experience in a busy clinic environment with high patient and call volumes.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive and collaborative work environment.

• Flexible work schedule options available.