Medical Patient Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to inbound calls promptly across patient queues, directing callers to the appropriate team as necessary.

• Arrange, modify, and confirm appointments for both new and returning patients for in-office and telehealth consultations.

• Accurately verify and update patient demographic and insurance details.

• Return voicemails and address patient messages within the same business day.

• Warm-transfer billing and insurance inquiries to the corresponding internal team.

• Maintain a professional, patient-centric, and empathetic approach during all patient interactions.

• Utilize Athena, Klara, and Phreesia systems; training will be provided.

⛳️ Requirements

• At least 1 year of experience in a call center environment, ideally in a medical practice or healthcare setting.

• Familiarity with US health insurance, including commercial plans, Medicare, Medicare Advantage, and TRICARE.

• Clear, professional, and empathetic phone communication skills.

• Strong attention to detail, with the capability to accurately capture and update patient information while managing active calls.

• Comfortable multitasking across various platforms and systems.

• A reliable high-speed internet connection and a quiet, dedicated workspace at home suitable for patient calls.

• Previous experience with Athena, Klara, or Phreesia is preferred.

• Previous experience in scheduling telehealth appointments, in addition to in-office visits, preferred.

• Knowledge of HIPAA regulations and patient privacy standards in a remote work context is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours allowing for a better work-life balance.

• Opportunities for professional development and growth.

• Supportive team environment fostering collaboration and communication.