Medical Patient Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the initial point of contact by answering incoming calls from patients.

• Address inquiries from patients and potential patients.

• Provide details about services, policies, and cash-pay pricing.

• Manage administrative inquiries and follow up on communications with patients.

• Collect patient data and assist with the onboarding process for new patients.

• Create and maintain patient records in the EHR once it is implemented.

• Schedule, reschedule, and coordinate appointments, confirmations, and follow-ups.

• Assist patients with general inquiries and non-clinical concerns.

• Support patients with mobility challenges, cognitive differences, chronic conditions, neurologic issues, or communication requirements.

• Accurately document calls related to symptoms and medical concerns.

• Escalate clinical inquiries, symptoms, and issues to the appropriate healthcare provider, without providing medical advice.

• Uphold professional boundaries between administrative duties and clinical guidance.

• Manage the general email inbox and patient-facing communications as necessary.

• Ensure patient information is accurate and assist with EHR documentation and record keeping.

• Generate superbills when within the scope of experience and capabilities.

• Aid in scheduling, intake, documentation, and day-to-day practice operations.

• Protect patient confidentiality and manage sensitive information in accordance with HIPAA regulations.

• Learn and adapt to new systems, workflows, and operational procedures.

⛳️ Requirements

• Prior experience in patient-facing healthcare roles, preferably as a Medical Patient Coordinator, Medical Receptionist, Medical Assistant, Patient Care Coordinator, Medical Virtual Assistant, or similar position.

• Strong background in handling patient inquiries, intake, scheduling, and follow-ups.

• Familiarity with medical terminology and healthcare operational workflows.

• Experience in supporting patients through administrative and care coordination processes.

• Excellent phone manner and a warm, reassuring, and professional communication style.

• Outstanding spoken and written English communication abilities.

• Strong listening skills, empathy, patience, and sensitivity.

• Capability to clearly and accurately explain services, policies, and cash-pay pricing.

• Ability to communicate effectively without providing medical advice or overstepping administrative role boundaries.

• Strong experience in appointment scheduling and patient intake.

• Highly organized with a keen attention to detail.

• Ability to maintain accurate and comprehensive patient information.

• Strong follow-through and the ability to independently manage patient follow-ups.

• Dependable, responsive, consistent, adaptable, and comfortable with learning new processes and technologies.

• Understanding of HIPAA regulations and patient confidentiality protocols.

• Ability to recognize and promptly escalate clinical issues to the provider.

• Must be able to communicate in English clearly and professionally, both orally and in writing.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available for video meetings with the camera on as needed.

• Reliable laptop or desktop computer is necessary.

• A stable high-speed internet connection of at least 25 Mbps is required.

• Noise-canceling headset is essential.

• A functional webcam is needed.

• A quiet and professional work environment is mandatory.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance.

• Optional contractor perks and client-approved allowances.