Medical Office Receptionist – Orthopedic Clinic

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage multi-line telephone systems and utilize office equipment along with computer ordering platforms.

• Organize and distribute forms, mail, communications, supplies, and equipment effectively.

• Provide backup support for staff and complete designated special projects as needed.

• Coordinate and ensure smooth office operations.

• Maintain precise scheduling records and patient scheduling reports.

• Train and orient relevant office personnel on front office duties.

• Monitor inventory levels and reorder equipment and supplies as necessary.

• Collect patient insurance details and verify eligibility status.

• Update patient demographics and handle co-pays, deductibles, co-insurance, and other payments.

• Conduct end-of-day reconciliations and rectify billing discrepancies utilizing systems such as BOS.

• Gather and manage patient forms for authorizations concerning visits, tests, labs, and procedures.

• Secure necessary consent for care and authorization to obtain or release information.

• Respond promptly and courteously to patients, callers, customers, and colleagues.

• Manage and de-escalate interactions with upset callers and patients, directing calls or solutions as needed.

• Prepare and disseminate departmental communications and oversee distribution lists.

• Collaborate with providers and staff regarding scheduling issues and consult clinic leadership about system-related challenges.

• Document and communicate necessary actions to management while ensuring continuity of operations.

• Report safety incidents using the Midas/RDE tool and participate in required safety training.

• Complete mandatory company modules and specific job-related training.

⛳️ Requirements

• High School Diploma or GED - Required.

• Fingerprint Clearance Card application number - Required upon hire.

• Fingerprint Clearance Card - Required within 90 days of hire date.

• Minimum of two years in a medical or a similar field - Preferred.

• At least two years of customer service experience - Preferred.

• Prior experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred.

• Ability to maintain strict confidentiality and exercise discretion.

• Knowledge of legal and ethical considerations pertaining to patient information.

• Must complete mandatory company modules and required job-specific training within the designated timeframe.

• Must adhere to applicable state and federal regulations as well as company policies.

• Must ensure certifications and/or licenses are current if required for the position.

🏝️ Benefits

• Regular full-time employment.

• Flexible telecommute/remote scheduling and phone-based position.