Medical Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Leverage the telehealth platform to enhance clinical sleep programs, encompassing PAP instructions, OAT referrals, PAP therapy adherence, and other supported treatments.

• Facilitate participant care through various communication tools with patients, healthcare professionals, and medical equipment staff.

• Collaborate with clinical teams to ensure an outstanding participant experience and promote a right-the-first-time culture.

• Partner with the Medical Director, Nurse Practitioners, Respiratory Therapists, Sleep Technicians, and Medical Assistants to create, uphold, and implement medical protocols for the SleepCharge telehealth program.

• Manage an ongoing patient caseload of medical cases.

• Assist Medical Management colleagues with daily responsibilities as required.

• Cultivate exceptional customer service relationships with both participants and staff.

• Review sleep studies via phone or internet for PAP patients.

• Address compliance issues by escalating them to the appropriate level of care.

• Respond to participant and personnel inquiries within set time frames and according to policy.

• Undertake additional duties and projects as assigned by Medical Management leadership.

⛳️ Requirements

• Completion of an accredited Medical Assistant program or an equivalent level of education.

• 2+ years of experience in sleep is strongly preferred if the above qualifications are not satisfied.

• Strong organizational skills, meticulous attention to detail, and the ability to manage multiple priorities.

• Demonstrated exceptional interpersonal skills.

• High level of professionalism and capability to interact with employees at all levels.

• Proven team player.

• Strong problem-solving abilities.

• Capacity to work independently as well as in a team setting.

• Experience providing telehealth care via phone or video conferencing technology.

• Background in a clinical healthcare environment.

• Experience collaborating with Nurse Practitioners and physicians.

• Experience in sleep, neurology, or pulmonary medicine is highly desirable.

• Familiarity with pharmaceuticals utilized in sleep medicine is advantageous.

• Knowledge of operating and maintaining a PAP device, including pressure adjustments, PAP equipment, and sleep-related durable medical equipment supplies.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on teamwork and collaboration.