Medical Information Specialist, RN

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Address unsolicited inquiries from consumers, healthcare professionals, and other external customers regarding medical and safety information through various channels including telephone, website/email, letters, faxes, and scientific meetings.

• Deliver labeled and unlabeled responses for medical and safety information in alignment with regulatory mandates, industry norms, and the policies of both ProPharma and clients.

• Identify, document, and report adverse events, pregnancy cases, special situations, and product complaints.

• Complete assigned tasks within the deadlines specified in ProPharma SOPs and client Working Practices.

• Craft precise responses utilizing approved labeling, company-standard replies, published literature, and other relevant data.

• Assist in the preparation of tailored medical information responses.

• Accurately, comprehensively, and promptly log inquiries in the inquiry handling systems.

• Conduct quality checks on adverse events, product quality complaints, correspondence, and logged inquiries.

• Provide after-hours support on a rotational basis as necessary.

• Adhere to company and country-specific privacy policies, managing confidential information in compliance with data privacy regulations.

• Follow company health and safety policies.

• Execute additional tasks as assigned by the Manager.

⛳️ Requirements

• Nursing degree (RN/BS/BA/MS).

• Exceptional verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service abilities.

• Capacity to write fluently and grammatically correctly in the target language for the role.

• Proficiency in the English language.

• Familiarity with medical terminology, pathophysiology, pharmacology, regulations, and industry standards.

• Strong cognitive skills, encompassing verbal reasoning, critical thinking, and analytical capabilities.

• Ability to manage multiple tasks with attention to detail within tight deadlines, demonstrating effective planning, prioritization, and organizational skills.

• Proactive nature with a proven ability to independently identify issues and propose effective solutions.

• Willingness to learn, follow instructions, and apply knowledge to daily operations/tasks.

• Open to constructive criticism and accountable for assigned work.

• Self-driven with a demonstrated initiative and internal motivation.

• Eagerness to take on additional workload projects.

• Capability to work autonomously as well as collaboratively within a team.

• Highly proficient in Microsoft Office software platforms and Adobe Acrobat.

• Experience with a document management system.

• Ability to learn other computer systems, including an inquiry handling database.

🏝️ Benefits

• Support for remote working.

• Hybrid work option available for new hires located near a ProPharma office, as mutually agreed with the manager.

• Commitment to an equal opportunity workplace.

• Dedication to diversity, equity, and inclusion.