Medical Information Specialist

This is a fully remote position, open to applicants in United States, +7 more countries.

📋 Description

• Deliver medical communications services to healthcare providers, patients, and industry clients.

• Translate documents between English and the target language, providing translated responses via phone or written communication.

• Manage and respond to drug information inquiries from healthcare professionals and consumers/patients.

• Communicate drug information through verbal and written correspondence.

• Identify adverse events and product complaints during interactions with customers.

• Conduct intake procedures to generate initial reports on adverse events and product complaints in line with company and client SOPs.

• Meet the requirements of local regulatory authorities for post-marketing adverse event reporting.

• Determine necessary safety information and the appropriate level of detail for information gathering.

• Draft narratives for adverse events and product complaints, as well as custom responses to medical inquiries.

• Collaborate on quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants.

• Analyze medical literature and create written drug information for healthcare professionals.

• Assist with market and competitive product research, system development, sales training, and field liaison initiatives.

• Engage in medical writing and fulfill assigned on-call duties.

• Enhance and maintain customer service and process metrics within the Medical Communications Call Centre.

⛳️ Requirements

• Degree in Life Sciences or healthcare, or an equivalent qualification.

• Strong clinical knowledge.

• Exceptional verbal and written communication abilities.

• Proficiency in English at C1 level is essential.

• Strong skills in translation.

• Preferred qualifications include Pharma D / M Pharma, MSc in Life Sciences or healthcare, or related degrees such as BSc/MSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, or Human Science.

• Preferred experience in call centers, medical information, the pharmaceutical industry, clinical settings, and medical writing.

• Fluent English speaker.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Experience with Medical Information Management Systems, Safety Databases, or similar tools.

• Legally authorized to work in the European Union or the UK.

• Availability to work European hours from 8 am to 6 pm CET, Monday through Friday.

• Willingness to travel up to 10% as needed.

• Capability to manage assigned on-call responsibilities.

• Demonstrated professional integrity, credibility, character, and ethical conduct.

🏝️ Benefits

• Full-time employment opportunity.

• Option for home office-based work or in a European Hub Office.

• Day off in lieu for working on Bank Holidays.

• Travel is generally not required, with opportunities for travel up to 10%.

• Recognized as a Great Place to Work certified employer.

• Commitment to an inclusive and diverse workplace.

• Equal Opportunity Employer.