Medical Information Associate, Dutch Language

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Assist the Medical Information team in addressing initial inquiries regarding adverse events and medical information.

• Deliver approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients.

• Manage calls in both Dutch and English.

• Identify, document, and report adverse events, side effects, pregnancy cases, and other special situation events, as well as product quality complaints within required timelines.

• Monitor and thoroughly document medical information inquiries in the Medical Information database.

• Engage in out-of-hours medical information services for clients requiring 24/7 inquiry handling.

• Provide management with regular updates on project status and inquiry metrics.

• Support the department in preparing for regulatory inspections.

• Take part in pharmacovigilance inspections or audits.

⛳️ Requirements

• Background in life sciences or biomedical fields.

• Degree related to healthcare (such as chemistry, biology, biotechnology, pharmacy, or nursing).

• Preferred experience in customer service or call center environments.

• Comfortable handling inquiries via telephone.

• Willingness to perform out-of-hours services if necessary.

• Strong skills in time and issue management, delegation, organization, and multitasking.

• Excellent attention to detail.

• Strong interpersonal and communication abilities.

• Proficient in English and Dutch, both written and spoken.

🏝️ Benefits

• Option for remote work.

• Participation in out-of-hours services for clients with contracted 24/7 inquiry handling.

• A collaborative and supportive work environment.

• Flexibility in work arrangements.

• Opportunities for growth and development.

• A culture focused on belonging.

• Chance to contribute to patient safety and enhance global access to pharmaceutical treatments.