Medical Information Associate, Dutch

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Assist the Medical Information team in addressing initial adverse event and medical information inquiries.

• Deliver approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients.

• Manage calls in both Dutch and English.

• Recognize, document, and report adverse events, side effects, pregnancy and special situation events, as well as product quality complaints within the required timelines.

• Monitor and thoroughly document medical information inquiries in the Medical Information database.

• Engage in out-of-hours medical information coverage for 24/7 client services.

• Provide regular updates to management regarding project status and inquiry metrics.

• Aid in regulatory inspection readiness and participate in pharmacovigilance inspections or audits.

⛳️ Requirements

• Background in life sciences or biomedical fields.

• Degree in a healthcare-related field (chemistry, biology, biotechnology, pharmacy, nursing).

• Preferably, customer service or call center experience.

• Comfortable handling inquiries via phone.

• Willingness to provide out-of-hours service when necessary.

• Skills in time management, issue management, delegation, organization, and multitasking.

• Strong attention to detail.

• Excellent interpersonal and communication abilities.

• Proficient in both verbal and written English and Dutch.

🏝️ Benefits

• Opportunity for remote work.

• Chance to provide out-of-hours service.

• Collaborative and supportive team environment.

• Opportunities for growth.

• Diverse and inclusive workplace.

• Work alongside experts in clinical research, pharmacovigilance, and quality consulting.