Medical Information Associate – Dutch

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Deliver authorized responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients.

• Manage calls in both Dutch and English.

• Identify, document, and report adverse events, side effects, pregnancy, and other special situations, as well as product quality complaints within specified timeframes.

• Monitor and thoroughly document medical information inquiries in the Medical Information database.

• Engage in out-of-hours medical information support for clients utilizing 24/7 inquiry handling services.

• Provide regular updates to management regarding project status and inquiry metrics.

• Aid in the preparedness for regulatory inspections related to the company's pharmacovigilance system.

• Participate in pharmacovigilance inspections or audits.

⛳️ Requirements

• Background in life sciences or biomedical fields.

• Healthcare-related degree in fields such as chemistry, biology, biotechnology, pharmacy, or nursing.

• Prior experience in customer service or call center roles is preferred.

• Comfortable handling inquiries via phone.

• Ability to provide out-of-hours service when necessary.

• Skills in time management, issue management, delegation, organization, and multitasking.

• Strong attention to detail.

• Excellent interpersonal and communication abilities.

• Proficient in both verbal and written English and Dutch.

🏝️ Benefits

• Opportunity for remote work.

• Chance to collaborate with a dedicated and innovative team of experts in clinical research, pharmacovigilance, and quality consulting.

• Opportunities for professional growth.

• Flexible and supportive work environment.

• Global reach and a multicultural workplace.

• Meaningful work that contributes to patient safety.

• A culture that prioritizes inclusion, where every voice is valued.