Medical Customer Support – Administrative Assistant

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Oversee daily customer support interactions, primarily through email.

• Address customer inquiries, requests, and product-related concerns promptly and professionally.

• Interact with healthcare professionals, including nurses, doctors, and clinical teams.

• Utilize knowledge of medical terminology to accurately comprehend and address customer requirements.

• Refer complex product or technical challenges to the relevant team members.

• Organize and coordinate scheduling and appointments effectively.

• Assist the Head of Product by managing customer-facing administrative and communication responsibilities.

• Keep thorough records and documentation organized.

• Provide support with general administrative tasks as needed.

• Collaborate effectively with the broader team using Slack and Notion.

• Contribute to delivering a positive and professional customer experience in every interaction.

⛳️ Requirements

• Prior experience in healthcare administration, medical reception, clinical administration, medical customer support, or a comparable setting.

• Essential training or practical knowledge of medical terminology.

• Exceptional written English and strong written communication abilities.

• High attention to detail and excellent organizational skills.

• Comfortable engaging professionally with healthcare professionals via email.

• Capable of understanding customer concerns, determining necessary actions, and executing them appropriately.

• Proficient in working independently and managing multiple tasks simultaneously.

• Strong computer skills and a willingness to learn new technologies.

• A proactive, solution-oriented mindset.

• Experience collaborating with hospitals, clinics, physicians, nurses, or other healthcare professionals.

• Previous background in a remote administrative or customer support position.

• Familiarity with technology or SaaS environments.

• Knowledge of Slack, Notion, or similar collaborative tools.

• Experience assisting customers with software or technology products.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• NO TRACKER. NO PROBLEM