Medical Customer Service Representative – Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage inbound and/or outbound communications related to patient healthcare billing inquiries.

• Collect outstanding balances while ensuring exceptional customer service and confidentiality.

• Engage with patients regarding their medical bills and account details.

• Address inquiries concerning benefits, billing processes, claims, payments, and related matters.

• Examine and interpret insurance Explanations of Benefits to ascertain patient liabilities, adjustments, and write-offs.

• Clarify charges and relay requirements, policies, procedures, and financial assistance resources.

• Collaborate within a virtual Patient Contact Center in a team-oriented setting.

⛳️ Requirements

• Strong organizational, customer service, and communication skills.

• Intermediate computer skills, including familiarity with Microsoft Office and/or Google Suite Tools.

• Proficient problem-solving abilities, sound judgment, attention to detail, and follow-through.

• Capability to handle multiple tasks and navigate various systems simultaneously.

• Ability to work independently with minimal supervision.

• Minimum of 1 year of experience in customer service.

• At least 1 year of experience in a patient contact center (call center) setting.

• Preferred knowledge of medical billing and/or revenue cycle management in a healthcare-related environment.

• Availability to work Monday, Tuesday, and Friday from 7:30 AM to 4:00 PM CST.

• Commitment to maintaining confidentiality and adhering to HIPAA and other regulatory standards.

🏝️ Benefits

• Comprehensive 4-week training program.

• Opportunities for career advancement.

• Remote work environment.

• Collaborative team atmosphere.

• Equal opportunity employment.