Medical Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with patients through both inbound and outbound phone communications.

• Offer informed responses to inquiries related to medical bills and accounts.

• Comprehend and comply with all regulatory compliance areas, policies, and procedures, including HIPAA.

• Deliver exceptional customer service and prompt replies to questions and concerns regarding benefits, billing, claims, payments, and more.

• Assess and interpret insurance Explanation of Benefits to ascertain patient responsibilities, adjustments, and write-offs.

• Clarify charges, respond to inquiries, and convey requirements, policies, and procedures related to patient financial care services and resources.

⛳️ Requirements

• Strong organizational, customer service, and communication skills.

• Moderate proficiency with computers, including familiarity with Microsoft Office and/or Google Suite Tools.

• Effective problem-solving abilities, sound judgment, attention to detail, and ability to follow through.

• Capability to manage multiple tasks and operate within various systems simultaneously.

• Ability to work independently with minimal supervision.

• At least 1 year of experience in customer service.

• Preferred knowledge of medical billing and/or revenue cycle management in a healthcare-related field (1 year).

• Minimum of 1 year of experience in a patient contact center (call center).

🏝️ Benefits

• Comprehensive four-week training program.

• Opportunities for career advancement.

• Virtual Patient Contact Center environment.

• Individual performance metrics while collaborating within a team setting.