Medical Aesthetics Sales, Marketing Virtual Assistant

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Manage inbound and outbound communications via Google Voice to connect with both prospective and current clients.

• Address inquiries through platforms such as Instagram, Facebook, TikTok, Meta Ads, website queries, and referrals.

• Follow up with potential leads via calls, text messages, emails, and social media to turn inquiries into scheduled appointments.

• Respond to new advertising leads within a 5-minute timeframe during designated working hours.

• Discuss aesthetic services, pricing, promotions, and memberships using approved materials, ensuring no medical advice is provided.

• Overcome sales objections, foster positive client relationships, and promote appointment bookings.

• Schedule consultations and appointments through the Jane App.

• Keep precise records of leads, monitor appointment conversion rates, and manage follow-up tasks.

• Oversee and enhance ongoing Facebook and Instagram advertising campaigns.

• Analyze campaign performance, target audiences, and creative content to spot opportunities for improvement.

• Track lead generation metrics, cost per lead, lead quality, and appointment conversion rates.

• Modify campaigns and test new advertising strategies or creatives as necessary.

• Provide regular updates and recommendations regarding campaign performance.

• Reconnect with current and former clients to promote repeat bookings.

• Market treatment packages, memberships, and special offers using RepeatMD.

• Contribute to client retention strategies.

• Assist in social media engagement efforts across Instagram, Facebook, and TikTok.

• Help create and edit posts, reels, and stories utilizing tools like Canva, CapCut, or similar applications.

• Leverage AI-assisted tools to draft captions and aid in content scheduling.

• Maintain a consistent, professional social media presence that aligns with the practice's branding.

• Aim to attract a minimum of 10 new clients monthly, with an ideal target of 20.

• Ensure timely and consistent communication with both prospective and existing clients.

⛳️ Requirements

• Demonstrated experience in outbound calling, sales, lead generation, appointment setting, and converting leads.

• Practical experience in managing and optimizing campaigns on Meta Ads, particularly for Facebook and Instagram.

• Previous support experience in a medical aesthetics practice, medspa, healthcare clinic, or similar healthcare-related business.

• Exceptional verbal and written English communication skills, with the ability to speak clearly and understandably.

• Confident in managing sales objections, discussing services, and converting inquiries into appointments.

• Familiarity with CRM systems, appointment scheduling, healthcare software, or EHR systems.

• Knowledge of Instagram, Facebook, and TikTok for engaging clients and generating leads.

• Completion of HIPAA compliance training.

• Strong organizational skills, attention to detail, and the capability to work independently.

• Reliable internet connection, a quiet workspace, and a professional phone demeanor.

• Availability to adhere to the required Pacific Time schedule.

• Must possess clear and professional English communication skills, both spoken and written.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Required availability for video meetings with the camera on when necessary.

• Reliable laptop or desktop computer is essential.

• Stable high-speed internet connection (minimum of 25 Mbps) is required.

• Noise-canceling headset is necessary.

• A working webcam for virtual meetings is required.

• A quiet and professional work environment is essential.

• Preferred: Experience supporting cosmetic medicine, medical aesthetics, beauty, or wellness businesses.

• Preferred: Knowledge of aesthetic treatments such as Botox, Dysport, microneedling, plasma treatments, and chemical peels.

• Preferred: Proficiency with Jane App, RepeatMD, and Google Voice.

• Preferred: Proven success in converting Meta Ads leads into booked appointments.

• Preferred: Experience with Canva, CapCut, short-form video editing, and scheduling social media content.

• Preferred: Experience in promoting memberships, treatment packages, and client retention initiatives.

• Preferred: Bilingual communication skills in English and Spanish.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources.

• Optional Performance-Based Incentives; some clients may offer bonuses, incentives, or increased hours based on performance.

• Optional contractor perks and client-approved allowances.