Medical Administrator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Provide front-of-house coordination and operational administration for a well-established corporate healthcare provider.

• Serve as the primary administrative point of contact for corporate patients through email, phone, and messaging.

• Oversee patient appointments, manage schedule adjustments, handle diary cancellations, and send appointment reminders.

• Follow up on missed appointments to decrease rates of no-shows.

• Address queries related to non-clinical treatment estimates, payment structures, and scheduling, while directing clinical inquiries to healthcare professionals.

• Prepare pre-approval submissions and insurance quotes based on clinical treatment plans.

• Submit insurance claims along with necessary documentation and track open claims until resolution.

• Manage the central service inbox and escalate any contractual, billing, or operational issues to operations leadership.

• Keep daily treatment logs and incentive trackers updated.

• Generate weekly and monthly reports detailing diary utilization, booking volumes, and attendance statistics.

• Utilize AI platforms to draft correspondence, summarize documentation, and create standard operating procedures.

• Collaborate with software developers to improve communication workflows.

• Ensure GDPR compliance and protect patient and corporate records.

• Complete an initial handover with senior operations management prior to taking full ownership of daily administrative workflows.

⛳️ Requirements

• Demonstrated experience in a front-of-house, patient coordination, customer service, or office administration role.

• Exceptional written and verbal communication skills in English, along with a professional telephone demeanor.

• Daily proficiency in AI tools used for drafting, summarizing, and enhancing processes.

• Proven knowledge of Microsoft 365 applications, including Microsoft Outlook, Microsoft Word, Microsoft Teams, and Microsoft Excel.

• High-level administrative organization with the ability to manage multiple open queries simultaneously.

• Strong operational judgment regarding when to autonomously resolve tasks versus escalate to management.

• Ability to work independently in a remote setting aligned with Irish business hours, demonstrating self-direction.

• High degree of discretion and trustworthiness in handling confidential patient and business information.

• Experience working in a dental, medical, or healthcare practice environment.

• Direct experience in preparing health insurance quotes and submitting medical or dental claims.

• Previous exposure to dental or medical practice management software.

• Experience with automation tools or collaboration with software developers on system integrations.

• Familiarity with GDPR regulations in a healthcare context.

• Proficient in Microsoft Excel.

• Proficient in Microsoft Outlook.

• Proficient in Microsoft Teams.

• Proficient in Microsoft Word.

• Daily use of AI tools is mandatory.

🏝️ Benefits

• Work in a Certified Great Place to Work environment within an innovative organization.

• Receive dedicated one-on-one training and operational handover support from the Corporate and Clinical Operations Manager.

• Be part of a collaborative environment that promotes innovation, process modernization, and the use of AI tools.

• Opportunities for role expansion and increased operational responsibilities as the corporate service grows.