Customer Administration Hub Adviser

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage and maintain system records for all contracts under management

• Execute administrative tasks in line with contractual agreements and company policies

• Provide exceptional customer service to both internal and external stakeholders

• Keep financial systems and information accurate and up-to-date

• Handle contract claims following the established contractual guidelines

• Assist operational teams to ensure the quality of submissions and accuracy of data

• Collaborate with stakeholders to pinpoint and resolve discrepancies within agreed timelines

• Adhere to GDPR, confidentiality, and data protection standards

• Identify and propose enhancements to processes to foster efficiencies

• Operate under the guidance of the Customer Administration Hub Team Leader

• Ensure best practices are recognized, implemented, and advocated

• Engage in and promote the prevention and safeguarding of children, young people, and vulnerable adults

• Comply with company policies and procedures

• Perform other responsibilities relevant to the role

⛳️ Requirements

• Experience in administration, customer service, finance, or a related support position

• Organized, customer-oriented, and confident in working with data and systems

• Excellent attention to detail and strong organizational abilities

• Outstanding interpersonal and communication skills

• Proficient in using Microsoft Teams and effective telephone communication

• Fully IT literate

• Familiarity with Office 365 applications and contemporary digital technologies, especially Excel

• Capability to manage and respond to internal and external email inquiries and address queries

• Ability to work both independently and collaboratively as part of a team

• Willingness to work flexibly, including necessary travel and overnight stays

• Dedication to GDPR, confidentiality, safeguarding, equality, diversity and inclusion, quality, health and safety, and IT policies

• Openness to engage in required training and professional development

• May need to undergo a Disclosure and Barring Service (DBS/DS) check

🏝️ Benefits

• 25 days of annual leave + Bank Holidays + Birthday Day off (with the option to purchase additional days)

• 2 Volunteer Days

• Pension scheme - 5% Employee contribution and 5% Employer contribution

• Healthcare Cash Plan, including 3x salary life assurance

• Annual salary review

• Refer A Friend Scheme

• Complimentary access to BenefitHub – an online portal offering a variety of retail discounts, cycle-to-work schemes, and additional voluntary benefits

• Employee-owned organization