Medical Administrative & Surgical Patient Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of and monitor the pre-operative journey for various surgical patients from appointment scheduling to readiness for surgery.

• Ensure that each patient's pre-operative checklist is up-to-date, identifying any missing clearances, tests, documents, and other essential requirements before they lead to delays.

• Organize necessary appointments and tests, such as imaging, medical clearances, laboratory work, and other pre-operative necessities.

• Reach out to hospitals, imaging centers, laboratories, physicians' offices, and other healthcare organizations to gather outstanding information and keep cases progressing.

• Follow up diligently with external providers when there are delays in testing, records, or clearances, advocating for patients while upholding professional communication.

• Conduct or assist with standardized pre-operative patient calls, guiding patients through established non-clinical instructions and subsequent steps.

• Keep precise documentation of patient interactions, completed requirements, pending items, and case statuses within the relevant systems.

• Clearly communicate surgical readiness, outstanding requirements, and possible delays to the broader practice team.

• Identify clinical inquiries, unusual situations, or concerns that lie outside your administrative responsibilities and escalate them promptly instead of offering independent medical advice.

• Provide additional medical administrative and patient coordination support as needed to enhance the efficiency of the surgical process.

⛳️ Requirements

• A minimum of 3 years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations.

• Practical experience in a U.S. medical practice or healthcare setting.

• Direct experience in coordinating surgical or pre-operative patients, encompassing appointments, tests, medical records, clearances, or required documentation.

• Proficiency in using EMR, CRM, patient management, or similar medical office systems.

• Confidence in directly communicating with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.

• Exceptional spoken and written English skills, with strong documentation, organizational, case-tracking, and follow-through abilities.

• Good judgment regarding administrative versus clinical duties, including recognizing when an issue needs to be escalated to clinical staff.

• Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment is a plus.

• Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical office experience is desirable.

• Experience in conducting standardized pre-operative patient calls is a plus.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.

• Comprehensive health and wellness benefits.