Medical Administrative & Surgical Patient Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee and monitor the pre-operative journey for multiple surgical patients, from scheduling to surgery readiness.

• Ensure each patient's pre-operative checklist is up-to-date, pinpointing any missing clearances, tests, records, documentation, and other essential criteria before they turn into delays.

• Arrange necessary appointments and testing, which includes imaging, medical clearances, laboratory work, and other pre-operative necessities.

• Reach out to hospitals, imaging centers, laboratories, physicians' offices, and other healthcare entities to gather outstanding information and keep cases progressing.

• Persistently follow up with external providers when testing, records, or clearances are delayed, advocating for patients while upholding professional communication.

• Conduct or assist with standardized pre-operative patient calls, guiding patients through established non-clinical instructions and subsequent steps clearly.

• Maintain precise documentation of patient interactions, completed requirements, pending items, and case statuses within the designated systems.

• Clearly communicate surgical readiness, outstanding requirements, and possible delays to the broader practice team.

• Identify clinical inquiries, unusual circumstances, or concerns beyond the administrative scope and escalate them promptly instead of providing independent medical advice.

• Offer additional medical administrative and patient-coordination assistance as needed to enhance the efficiency of the surgical process.

⛳️ Requirements

• A minimum of 3 years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or related healthcare operations.

• Practical experience in a U.S. medical practice or healthcare setting.

• Direct involvement in coordinating surgical or pre-operative patients, including managing appointments, tests, medical records, clearances, or necessary documentation.

• Proficient in using EMR, CRM, patient-management, or similar medical office systems.

• Comfortable communicating directly with patients and reaching out to hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.

• Exceptional spoken and written English skills, along with strong documentation, organization, case-tracking, and follow-through abilities.

• Good judgment regarding administrative versus clinical responsibilities, including recognizing when an issue should be escalated to clinical staff.

• Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment is a plus.

• Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience is a plus.

• Experience in conducting standardized pre-operative patient calls is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and continuing education.

• Supportive and collaborative work environment.

• Paid time off and flexible scheduling options.