Medical Administrative & Surgical Patient Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and manage the pre-operative journey for various surgical patients from the initial booking to their readiness for surgery.

• Ensure that each patient's pre-operative checklist is up-to-date, pinpointing any missing clearances, tests, records, documentation, and other requirements to prevent delays.

• Arrange necessary appointments and testing, which includes imaging, medical clearances, laboratory work, and all other pre-operative prerequisites.

• Reach out to hospitals, imaging centers, laboratories, physicians' offices, and other healthcare entities to gather outstanding information and ensure cases progress smoothly.

• Follow up diligently with external providers when tests, records, or clearances are postponed, advocating for patients while maintaining professional communication.

• Conduct or assist with standardized pre-operative patient calls, clearly guiding patients through established non-clinical instructions and next steps.

• Keep precise records of patient conversations, completed requirements, outstanding items, and case statuses within the appropriate systems.

• Communicate surgical readiness, outstanding requirements, and potential delays effectively to the wider practice team.

• Identify clinical questions, unusual circumstances, or concerns outside of administrative duties and escalate them promptly instead of offering independent medical advice.

• Provide additional medical administrative and patient-coordination support as needed to enhance the efficiency of the surgical process.

⛳️ Requirements

• A minimum of 3 years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or a closely related field in healthcare operations.

• Practical experience in a U.S. medical practice or healthcare setting.

• Direct experience in coordinating surgical or pre-operative patients, which includes managing appointments, tests, medical records, clearances, or necessary documentation.

• Proficiency in using EMR, CRM, patient management, or similar medical office systems.

• Strong communication skills for direct interaction with patients and for contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.

• Excellent verbal and written English skills, with strong documentation, organization, case-tracking, and follow-through abilities.

• Good judgment in distinguishing between administrative and clinical responsibilities, including recognizing when to escalate issues to clinical staff.

• Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical setting.

• Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical office experience.

• Experience in conducting standardized pre-operative patient calls.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and continuing education.

• Supportive work environment fostering team collaboration.

• Comprehensive healthcare benefits.

• Flexible work hours to promote work-life balance.