Medical Administrative Assistant

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and/or allocate files to the suitable staff members while initiating verbal or written communication with employers, clients, claimants, and medical providers.

• Establish files in the appropriate systems and assign them to the nurse when necessary.

• Coordinate and arrange appointments.

• Keep the Telephonic Nurse Case Manager, clients, claimants, providers, and employers updated on changes, delays, updates, or issues.

• Maintain both electronic and paper files.

• Acquire medical release authorization from the adjuster when needed for record collection.

• Collaborate with interdisciplinary providers, including those in physical therapy, diagnostics, and psychology.

• Identify, manage, and update participating providers.

• Utilize SharePoint to assess case risks and log activities into the Ultimate database and customer/client system.

• Handle incoming calls and route them accordingly.

• Process documents using a computer, copier, and scanner.

• Search and replicate relevant internal criteria guidelines.

• Screen reopened files to identify duplicate requests, appeals past the designated timeframe, reconsiderations, and new utilization reviews.

• Perform basic invoicing tasks.

• Continuously enhance job skills and knowledge through ongoing training and self-directed research.

• Comply with company policies, procedures, and reporting requirements.

⛳️ Requirements

• Background in CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, or Medical Office Manager disciplines is advantageous.

• Experience with workers' compensation or disability is beneficial.

• Strong computer and internet skills, particularly with MS Word, Outlook, and Excel.

• Basic understanding of or eagerness to learn medical reports and terminology.

• Ability to research evidence-based guidelines effectively.

• Excellent verbal, telephone, and written communication skills.

• High efficiency and capability to maintain a rapid workflow.

• Strong aptitude for learning, organizational skills, and adherence to systems and procedures.

• Proficient in time management, planning, and prioritization.

• Ability to multitask in a dynamic environment.

• Capacity to work independently and collaboratively within a team.

• Ability to express empathy towards injured and/or disabled individuals.

• Strong deductive reasoning and creative problem-solving abilities.

• Experience in independent thinking and problem-solving.

• A bachelor’s degree or an associate degree/certification with relevant professional experience.

• Customer service-oriented mindset.

🏝️ Benefits

• Profit sharing opportunities.

• 401k matching contributions.

• Generous time off policies.

• Opportunities for career advancement.

• A relaxed yet vibrant work atmosphere.

• Professional dress code with jeans allowed.

• Recognized as a Top Workplace in the healthcare industry for 2023.