Medicaid Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver outstanding customer service and support while adhering to established guidelines.

• Ensure that customer accounts are accurate and comply with state and payer Medicaid regulations.

• Investigate accounts and rectify potential errors and issues by reviewing phone calls, emails, and tickets.

• Manage move-ins, Medicaid conversions, charge maintenance, and modifications to agreements and billing parties according to state Managed Care Organization standards.

• Collaborate with communities to resolve account discrepancies prior to monthly resident invoicing.

• Update resident accounts following state and MCO rate adjustments.

• Oversee and allocate work tickets through the internal system, mail, and external faxes.

• Assess and pinpoint opportunities for process improvements that enhance performance and customer satisfaction.

• Carry out additional tasks as assigned by the supervisor.

⛳️ Requirements

• Must reside within a 2.5-hour commute from Milwaukee, WI.

• A high school diploma or GED is mandatory.

• At least one year of customer service experience is essential.

• Experience in a healthcare office setting is preferred.

• Exceptional customer service skills are crucial.

• Basic proficiency in Microsoft Office (including Excel, Word, etc.) is required.

• Fundamental technical skills to perform repetitive and clearly defined tasks.

• Strong communication and customer service abilities.

• Effective interpersonal and organizational competencies.

• Capability to manage a high volume of work with attention to detail.

• Ability to follow both written and verbal instructions.

• No specific certifications, licenses, or other special qualifications are required.

🏝️ Benefits

• Opportunities for professional development.

• Ongoing wellness and health-focused programs.

• Medical, Dental, and Vision insurance.

• 401(k) retirement plan.

• Associate assistance program.

• Employee discounts.

• Referral program.

• Early access to earned wages for hourly associates (excluding CA).

• Optional voluntary benefits such as ID theft protection and pet insurance.

• Paid Time Off.

• Paid holidays.

• Company-provided life insurance.

• Adoption assistance.

• Short and long-term disability insurance.

• Flexible Spending Accounts.

• Health Savings Account.

• Optional life and dependent life insurance.

• Additional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan.

• Tuition reimbursement.

• Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

• Temporary associates may join the company’s 401(k) program.