Media Monitoring Automation Specialist, Global Services

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Assist in the transition of manual workflows to automated processes utilizing internal tools and platforms like N8N.

• Convert editorial and client brief requirements into adaptable system configurations.

• Set up and manage automation workflows for content acquisition, validation, tagging, summarization, and delivery.

• Create and document standard operating procedures for automated workflows.

• Oversee and resolve issues related to workflow automation, data quality, and system performance.

• Work collaboratively with internal teams to execute and sustain client requirements.

• Keep client configuration documentation updated and effectively communicate changes across teams.

• Discover opportunities for enhancing workflow efficiency, scalability, and precision.

• Assist with vendor-related tasks, including service assessment, communication, and invoice reconciliation.

• Willingness to travel up to 10% for team collaboration, customer interactions, and company events.

• Participate in the annual company offsite, generally hosted in Mexico.

• Success is evaluated based on dependable workflow automation, accuracy in content processing, minimized manual intervention, prompt issue resolution, clear documentation, and effective collaboration with stakeholders and vendors.

⛳️ Requirements

• Genuine interest in workflow automation, systems configuration, or operational tools.

• Knowledge of automation platforms such as N8N or other similar workflow tools.

• Strong analytical skills with a keen eye for detail in system setup and monitoring.

• Capability to document processes clearly and communicate effectively across both technical and non-technical teams.

• Experience in supporting or collaborating with third-party vendors (preferred).

• Proactive in problem-solving with a strong emphasis on continuous improvement.

• Comfortable operating in a fast-paced and evolving environment.

• Ability to integrate AI tools into daily tasks to enhance productivity and speed up delivery.

🏝️ Benefits

• Fully distributed team with a permanent remote work arrangement.

• Home office stipend provided.

• Reimbursement for phone and internet expenses.

• Coworking membership included.

• Opportunities for virtual and in-person team bonding, including lunches, events, and competitions.

• Annual reviews to ensure fairness and alignment with market standards.

• Standardized bonus or commission structure available.

• 401(k) plan with employer contributions offered.

• Equity opportunities provided.

• Comprehensive medical, dental, vision, disability, and life insurance for employees and their dependents.

• 100% premium coverage for individuals enrolled in high-deductible plans.

• 24/7 Virtual Care and Employee Assistance Program accessible.

• Employer-funded HSA contributions and other pre-tax benefits available.

• Quarterly wellness stipend offered.

• Free subscription to Headspace.

• 4+ weeks of PTO, along with paid sick and mental health days.

• 13 paid holidays with the flexibility to swap for personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and promotion.

• Bi-annual performance reviews, team workshops, and leadership training available.

• Unlimited access to Coursera and O’Reilly educational resources.

• An additional 2 PTO days each year for learning and development.