Mechanical Service Technician

This is a fully remote position, open to applicants in Australia.

📋 Description

• Ensure that mechanical systems meet customer expectations.

• Respond to mechanical machine issues in the field promptly, ensuring clear communication with customers regarding plans and potential costs when immediate fixes are not feasible.

• Conduct field service tasks at customer locations, including mechanical installation, commissioning, testing, integration, optimization, maintenance, and repair, guaranteeing full functionality according to machine specifications.

• Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding.

• Analyze, assess, and diagnose mechanical equipment, troubleshooting machine issues until resolution.

• Carry out preventative maintenance, including pre-season and post-season servicing of machines, and work to enhance the ongoing performance of the machines.

• Foster a close relationship with sales leadership by providing updates to customers and advising on potential sales opportunities or customer concerns for follow-up actions.

• Maintain a strong working relationship with the customer care centre (CCC) team and provide regular updates.

• Address or escalate customer complaints; ensure that these are investigated or resolved as promptly, clearly, and professionally as possible.

• Promote a “Safety first” culture throughout the company, among our customers, and within our industry.

⛳️ Requirements

• A preferred industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing, or an equivalent degree/diploma.

• Over 3 years of experience as a field service engineer or equivalent educational background.

• Relevant experience in troubleshooting mechanical or electrical equipment.

• Strong understanding and knowledge of mechanical assembly and electrical wiring.

• Knowledge and understanding of PLC.

• Experience in PC building, repair, and diagnostic testing.

• Proficient in PC and MS Office Suite.

• Demonstrated ability to read, analyze, and interpret technical procedures and governmental regulations.

• Capability to solve practical problems.

• Experience with packaging and/or printing machinery is a plus.

• Excellent customer service skills are required.

• Ability to effectively present information and respond to inquiries from groups of managers, clients, customers, and the public.

• Strong written and verbal communication skills.

• A positive attitude combined with a strong customer service mindset.

• Experience engaging with customers in a service delivery environment.

🏝️ Benefits

• Birthday leave - enjoy a day off on us!

• Superannuation employer contribution added to base salary.

• TOMRA offers eight weeks of fully paid parental leave to all eligible employees.

• Onsite car parking available.

• Employee referral bonus program.

• Jubilee program participation.

• Employee Assistance Program (EAP).

• Global career opportunities with a robust history of internal promotions.

• Professional training and development: We are dedicated to helping our people succeed. We embrace innovation and provide a collaborative environment that encourages idea sharing and creative thinking.

• Commitment to environmental responsibility and making a positive impact for the future.

• At TOMRA, we proudly celebrate cultural diversity and inclusiveness of thought, creating a vibrant working environment for our employees. Even if you feel you may not meet all the requirements, if you possess the necessary skills, we would still love to hear from you.