This is a fully remote position, open to applicants in Brazil.

📋 Description

• Installs and conducts technical maintenance on, as well as troubleshoots, product and component hardware and software, mainly at customer locations.

• Carries out scheduled inspections, cleaning, minor repairs, and additional services on products within a designated area.

• Confirms that products are operating correctly, addresses issues, and/or escalates them following established protocols.

• Arranges service calls, completes necessary documentation, and collaborates with customers to ensure satisfaction and understanding of product usage.

• Utilizes diagnostic tools to identify and resolve hardware and software failures.

• Executes component-level hardware repairs.

• Cleans and adjusts mechanical components.

• Configures and installs relevant software.

• Conducts preventive maintenance and routine checks in alignment with documented procedures.

• Restocks consumables as directed.

• Installs, relocates, adds, modifies, and removes hardware and software products (IMAC/R).

• Educates and trains customers on the operation and usage of installed hardware and software.

• Engages in regular training for hardware and software.

• Contributes to the implementation of strategies to meet agreed-upon KPIs.

• Assists with special projects as assigned.