This is a fully remote position, open to applicants in Brazil.

📋 Description

• Responsible for the installation, debugging, and technical maintenance of hardware and software for products and components, mainly at customer locations.

• Conducts scheduled inspections, cleaning, and other services, along with minor repairs on products within a specified area of responsibility.

• Evaluates products to ensure proper operation, addresses identified issues, and/or escalates requests to higher levels of support.

• Organizes service appointments, completes necessary documentation, and engages with customers.

• Utilizes diagnostic tools to identify and troubleshoot hardware and software failures.

• Carries out component-level hardware repairs.

• Cleans and adjusts mechanical components as needed.

• Configures and installs relevant software applications.

• Executes preventive maintenance and replenishes consumable supplies.

• Installs, relocates, adds, modifies, and removes hardware and software products (IMAC/R).

• Provides instruction and training to customers on the operation and use of installed products.

• Engages in implementing strategies to meet established KPIs.

• Supports special projects as assigned.

⛳️ Requirements

• Completed technical education (required) in Electronics, Electrical Technology, or a related discipline.

• At least relevant experience as a field service technician.

• Excellent written and verbal communication abilities.

• Valid driver's license and a driving record that complies with DN fleet standards.

• Active CFT registration (required).

• Must be a resident of Goiânia, GO.

🏝️ Benefits

• Diebold Nixdorf is an equal opportunity employer that values diversity.

• Opportunities for participation in regular hardware and software training, including hands-on/on-the-job, classroom, and web-based training.