Maternity Case Management Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise Case Management personnel in the daily operations of the Maternity Case Management department.

• Manage and adjust work queues to ensure a balanced workflow.

• Monitor compliance with departmental and company metrics.

• Train both new hires and existing staff members.

• Support the case management team and the overall company program.

• Evaluate the Maternity Case Management program for potential improvements in efficiency and outcomes.

• Assist team members and clients with daily departmental operations.

• Conduct regular meetings with staff to collect feedback and address any concerns.

• Oversee team caseloads within the medical management system and modify assignments as necessary.

• Perform regular case reviews in addition to assessing staff performance.

• Provide emergency coverage for Case Management caseloads when needed.

• Report directly to the Manager of Maternity Case Management.

• Collaborate closely with management to foster a culture of continuous improvement in the work environment.

⛳️ Requirements

• A current, unrestricted Registered Nurse (RN) license is mandatory.

• A Bachelor of Science in Nursing (BSN) is highly preferred.

• A minimum of three years of experience in a Case Management role is required.

• Previous experience with a Maternity case management program is preferred.

• Experience in a leadership or supervisory position managing nursing staff is desirable.

• Certification in Case Management (CCM) must be obtained within the timeframe set by company policy.

• Availability to work late when necessary to manage staff and caseloads is required.

• Familiarity with NCQA standards is preferred.

• Proven strong problem-solving abilities are essential.

• A demonstrated history of using tact, diplomacy, and strategic thinking when addressing issues and changes in company policy is necessary.

• Must be self-motivated and eager to learn various tasks.

• Strong organizational skills and the ability to prioritize multiple tasks are essential.

• Proficient computer skills and familiarity with Microsoft Office (Word, Outlook, etc.) are required.

• Accuracy in spelling and documentation is a must.

• A commitment to excellence in customer service is essential.

🏝️ Benefits

• Accommodation for interviews is available for individuals with disabilities.

• Equal employment opportunity is ensured regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.