Marketplace Operations Specialist, TikTok Shop

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the health of the TikTok Shop account, including monitoring for policy violations, listing removals, product/IP alerts, and warnings.

• Prepare, submit, and track appeals; collect supporting documents and maintain authorization records.

• Document violations, appeals, results, and underlying causes; escalate risks to shop reputation.

• Handle returns, refunds, partial refunds, disputes, and customer inquiries within the platform's timelines.

• Collaborate with Unturned, Amazon MCF, and Fulfilled by TikTok regarding returned products and order complications.

• Develop and manage TikTok Shop apparel and footwear listings, which encompass titles, descriptions, variants, images, size charts, attributes, pricing, and shipping templates.

• Ensure TikTok listings are consistent with Amazon catalog data through UPC-based product mapping.

• Build and oversee Shein and Shopify listings, as well as process Stadium Goods dropship orders.

• Manage marketplace returns, customer inquiries, account health, violations, and appeals on Shein and Shopify.

• Gradually perform inventory synchronization checks, document standard operating procedures with Loom walkthroughs, and assist with promotions, affiliate samples, and Shopify launch preparations.

• Provide weekly operational summaries and maintain trackers for violations, returns, and listings.

⛳️ Requirements

• At least 1 year of direct experience managing a TikTok Shop (US market) from the seller's perspective in Seller Center.

• Proven experience in filing appeals for listing violations or shop-level actions.

• Familiarity with managing the TikTok Shop returns and refunds queue, including disputing returns and processing partial refunds.

• Practical experience in creating and managing TikTok Shop listings with various variants, images, attributes, and shipping templates.

• Highly organized and dependable, adept at managing recurring queues, daily checklists, logs, and deadlines.

• Proficient in Google Sheets, including utilizing filters, lookups, and basic formulas.

• Exceptional written English skills.

• Strong proficiency with AI tools, particularly Claude, ChatGPT, Gemini, or similar platforms.

• Preferred: Experience with Amazon Seller Central.

• Preferred: Familiarity with multichannel listing tools such as 4Seller and Amazon Multi-Channel Fulfillment or Fulfilled by TikTok.

• Preferred: Exposure to TikTok Shop affiliate operations or tools like Euka and FastMoss.

• Preferred: Experience in selling branded athletic apparel or footwear, including brand authorization and proof-of-purchase knowledge.

• Preferred: Seller-side experience with Shein.

• Preferred: Experience with Shopify administration or retail-partner dropship fulfillment.

• Daily tools include TikTok Shop Seller Center, Shein Seller Center, Shopify admin, 4Seller, Amazon Seller Central, Google Sheets and Drive, Slack, Asana, Gmail, Loom, and Claude.

🏝️ Benefits

• Work remotely: Enjoy the flexibility to work from anywhere; be part of a global team that values work-life balance.

• Opportunities for growth to shape your role and develop alongside the company.

• A culture of innovation that leverages data to address challenges and achieve success.

• Access to a Claude Pro account.

• Confidentiality and Non-Circumvention Agreement included in the recruitment process.