Marketplace Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee daily operations of marketplace channels including Amazon, TikTok Shop, Walmart, Macy’s, SalonCentric, Shop App, and more.

• Ensure that products are consistently listed, purchasable, and compliant with brand guidelines.

• Monitor the health of the catalog, product availability, inventory levels, and synchronization of inventory.

• Resolve issues by collaborating with IT, Operations, and other relevant departments.

• Coordinate marketplace merchandising and promotional efforts with teams from Marketing, Brand, external agencies, and retail partners.

• Evaluate shop health and enhance the customer experience.

• Address fulfillment and customer service challenges in partnership with Customer Experience and Operations.

• Track and assess marketplace performance metrics to uncover trends, identify performance gaps, and discover optimization opportunities.

• Analyze content and sales effectiveness, competitive insights, and customer feedback.

• Offer actionable recommendations to the Marketing, Education, and Product Development teams.

• Facilitate marketplace initiatives, new account setups, and both domestic and international marketplace expansion.

• Test and assess new marketplace tools, features, and capabilities through a test-and-learn methodology.

⛳️ Requirements

• Minimum of 3 years of experience in e-commerce, digital marketing, or social commerce with hands-on operational experience.

• Proficiency in marketplace platforms, ideally Amazon Seller Central or Vendor Central and TikTok Shop.

• Familiarity with Walmart, Macy’s, Shop App, SalonCentric, or similar marketplaces is advantageous.

• Experience in catalog management, product listings, inventory management, synchronization, product availability, and marketplace fulfillment processes.

• Strong analytical abilities with a background in tracking, analyzing, and reporting on e-commerce performance metrics such as GMV, CVR, CTR, ROAS, Refund Rate, AOV, and Shop Rank.

• Experience in leveraging performance insights to inform merchandising and promotional strategies while evaluating content and sales performance.

• Proven ability to manage retailer and/or external agency partnerships and coordinate cross-functional projects.

• Strong project management skills, coordinating multiple stakeholders and marketplace initiatives.

• Preferred experience with Shopify.

• Previous experience in the beauty, CPG, or wellness sectors is desired.

• Advanced English proficiency (C1+).

🏝️ Benefits

• Flexibility to work remotely.

• Ability to work from any location.

• Paid time off (PTO) and recognized U.S. holidays.