Marketplace Manager – Amazon, TikTok Shop

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee daily operations within various marketplaces including Amazon, TikTok Shop, Walmart, Macy’s, SalonCentric, Shop App, and additional channels.

• Ensure that products are consistently listed, available for purchase, and comply with brand guidelines.

• Keep track of catalog health, product availability, inventory levels, and synchronization of inventory.

• Proactively identify and resolve issues by collaborating with IT, Operations, and other relevant teams.

• Manage merchandising and promotional activities in conjunction with Marketing, Brand, external agencies, and retail partners.

• Monitor overall shop health and customer experience.

• Work closely with Customer Experience and Operations to resolve fulfillment and customer service challenges.

• Analyze and track marketplace performance metrics such as GMV, CVR, CTR, ROAS, Refund Rate, AOV, and Shop Rank.

• Identify trends, gaps in performance, and opportunities for optimization.

• Examine content and sales performance, competitive analysis, and customer sentiment.

• Offer actionable insights to Marketing, Education, and Product Development teams.

• Coordinate marketplace strategies, initiate new account setups, and expand into domestic and international marketplaces.

• Collaborate with various internal and external stakeholders.

• Experiment with and assess new marketplace tools, features, and capabilities using a test-and-learn methodology.

⛳️ Requirements

• Minimum of 3 years’ experience in e-commerce, digital marketing, or social commerce with hands-on operational experience.

• Familiarity with marketplace platforms, ideally Amazon Seller Central or Vendor Central and TikTok Shop.

• Experience with Walmart, Macy’s, Shop App, SalonCentric, or similar marketplaces is advantageous.

• Knowledge of catalog management, product listings, inventory management, inventory synchronization, product availability, and marketplace fulfillment processes.

• Strong analytical capabilities with a background in tracking, analyzing, and reporting on e-commerce performance metrics including GMV, CVR, CTR, ROAS, Refund Rate, AOV, and Shop Rank.

• Ability to apply performance insights to merchandising and promotional strategies as well as evaluate content and sales outcomes.

• Proven experience managing retailer and/or external agency partnerships, alongside coordinating cross-functional projects.

• Strong project management skills with the ability to coordinate multiple stakeholders and marketplace initiatives.

• Preferred familiarity with Shopify.

• Previous experience in the beauty, CPG, or wellness sectors is preferred.

• Proficiency in English (C1+ level).

🏝️ Benefits

• Competitive salary in USD.

• Flexibility for remote work.

• Ability to work from any location.

• Paid time off and recognized U.S. holidays.