Marketing Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assess the needs of franchise owners and address marketing challenges effectively.

• Identify, analyze, and resolve issues as they arise.

• Handle support requests via phone calls, email, and occasional video conferences.

• Document and track inquiries from franchise owners until they are resolved promptly.

• Develop a comprehensive understanding of both internal and external marketing systems and platforms.

• Provide product training and share knowledge and expertise with franchise owners.

• Keep accurate records of support requests, internal investigations, and implemented solutions in the ticketing system.

• Report directly to the Marketing Support Manager.

⛳️ Requirements

• Associate's Degree in Marketing or a related discipline.

• 1-3 years of experience in marketing, administrative, or sales support roles.

• Familiarity with digital marketing and social media platforms.

• Excellent written, verbal, and interpersonal communication skills.

• Proven customer service experience with the ability to address inquiries, resolve issues, and foster positive client relationships.

• Must be based in Texas to participate in meetings.

• Capability to sit and stand in an office setting; effectively see, hear, and communicate; and utilize standard office equipment and computers.

• Ability to lift and transport equipment, supplies, and materials weighing up to 25 pounds.

🏝️ Benefits

• Comprehensive benefits packages available through Neighborly.

• Opportunities for equity and bonuses.

• Fully remote work arrangement.

• Monday–Friday schedule, from 8:00 AM to 5:00 PM CT.