Marketing & Sales Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the central point for commercial execution, consumer engagement, and cross-functional operations.

• Take ownership of front-line consumer support through email, website, and social media platforms.

• Identify and implement escalation procedures for quality, safety, or regulatory issues.

• Oversee community engagement across social media channels.

• Monitor, synthesize, and report on consumer feedback trends.

• Maintain and revise the master FAQ and canned response database.

• Manage digital assets across Syndigo, 1WS, and retailer portals.

• Lead the setup of new items and maintain master data.

• Implement updates to website content.

• Coordinate direct order resolutions using Flowspace and third-party logistics partners.

• Organize and track the promotional calendar.

• Lead quarterly consumer communication initiatives, email marketing campaigns, and promotional interactions.

• Fulfill account requests and assist with customer sales presentation materials.

• Support the rollout of innovation launches.

• Provide operational assistance for e-commerce projects, customer presentations, and S&OP processes.

• Compile, monitor, and analyze sales data, consumer feedback, and campaign performance metrics.

• Deliver actionable business insights to internal teams.

• Report directly to the Sr. Brand Director.

⛳️ Requirements

• 3-5 years of progressive experience in marketing, sales coordination, consumer care, or e-commerce execution within CPG.

• Preference for experience in the Food & Beverage or Natural Products sectors.

• A Bachelor’s degree in marketing, Business, Communications, or a related field is required.

• Hands-on experience with Syndigo, 1WS, and retailer seller portals.

• Familiarity with basic website content management system (CMS) tools.

• Proficient in Microsoft Office, particularly Excel and PowerPoint.

• Ability to organize data and summarize performance metrics effectively.

• A desire to learn about the end-to-end commercial operations of CPG brand management.

• Aspiration to advance into brand management roles.

• Capability to independently manage consumer interactions, operational requests, and dynamic daily tasks.

• Strong attention to detail in item setup, digital assets, and customer communications.

• Ability to thoughtfully address consumer concerns.

• Skill in transitioning between daily ownership tasks and urgent support requests.

🏝️ Benefits

• Excellent health care coverage for you and your family.

• Generous paid time off.

• 20 hours of paid time each year to volunteer through Pay It Forward or Give It Back initiatives.

• Paid bonding leave for new parents.

• Pregnancy disability leave.

• An inclusive and collaborative work environment.

• A clear pathway to advance into an Assistant Brand Manager role.