Marketing Operations Manager

This is a fully remote position, open to applicants in Argentina, +3 more countries.

📋 Description

• Manage the daily operational rhythm of the marketing department, transforming leadership priorities into actionable plans with designated owners, timelines, and follow-through.

• Facilitate coordination of requests among creative teams, media buying, retention, customer support, People, and external partners; address blockers and escalate decision-making as necessary.

• Oversee creative workflows from the assignment of briefs through production, review, approval, and final delivery.

• Monitor production backlogs, revision queues, workloads, and deadlines while upholding the marketing and launch calendar.

• Conduct pre-launch checks for quality, content safety, policy adherence, visual compliance, duration, and format of advertising assets.

• Manage the operational framework and capacity of creative pods, which includes onboarding and team integration.

• Design and establish workflows that connect various teams, tools, and handoffs.

• Lead the integration of AI across marketing operations, developing, testing, and deploying automations, Make scenarios, and AI agents.

• Oversee the marketing ClickUp workspace and Notion workspace, including the management of structures, dashboards, templates, databases, SOPs, and onboarding documentation.

• Manage reporting, operational KPIs, trackers, and provide weekly and monthly updates to leadership.

• Administer the marketing toolkit, including access, usage, vendor relations, renewals, costs, and Higgsfield credit reporting.

• Supervise retention operations along with creator, affiliate, and social media programs.

• Maintain operational relationships with external creative partners, agencies, vendors, and platforms.

• Manage creative rewards programs and verify monthly reward calculations.

• Coordinate marketing hiring processes, including onboarding and offboarding, access arrangements, checklists, pod assignments, and handovers.

• Lead marketing operations admins, ensuring daily coverage and accuracy of processes.

• Provide the CEO with insights into operational health, risks, capacity, costs, and decision-making.

• Identify inefficiencies in processes and implement, document, and promote improvements.

⛳️ Requirements

• Proven experience in managing marketing operations, creative operations, or project operations in a DTC e-commerce business or performance marketing agency.

• Strong practical skills in ClickUp, including workspace design, dashboards, templates, and automations.

• Proficient in building and maintaining documentation in Notion.

• Comprehensive understanding of creative production workflows, paid media delivery, retention operations, and multi-functional campaign execution.

• Experience in coordinating teams across different time zones, managing competing deadlines, and ensuring accountability for both internal teams and external partners.

• Comfort with spreadsheets, operational reporting, software costs, and performance analytics.

• Ability to identify unreliable data and rectify tracking issues.

• Demonstrated history of developing workflows and incorporating AI into operations, including tools such as Make, Zapier, Claude, ClickUp AI, or custom agents.

• Experience overseeing creator, affiliate, or social media programs, or closely collaborating with the teams managing them.

• Strong written communication skills, sound judgment, and the confidence to make routine operational decisions autonomously.

• Nice to have: Experience with AI creative tools like Higgsfield or HeyGen and managing credit-based budgets for tools.

• Nice to have: Hands-on experience in running creator, UGC, or affiliate programs, including logistics and commission tracking.

• Nice to have: Experience working during BFCM or other periods of high-volume launches.

🏝️ Benefits

• Competitive monthly salary based on experience and the ability to work efficiently.

• Fully remote position — no fixed location required, with a flexible setup.

• Access to actual performance data and insights from how the creative system operates at scale.

• Exposure to high-volume, multi-market DTC creative production and operational infrastructure.