Marketing Operations Intern

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Collect and evaluate feedback from residents and customers to grasp business requirements and identify trends across various feedback channels.

• Monitor and track key performance indicators (KPIs) utilized to assess customer satisfaction and business impact.

• Review incoming concerns from residents and support tickets, directing them to the appropriate team based on the type and urgency of the issue, while keeping an eye on follow-up timelines.

• Relay client and customer feedback to team members to facilitate action plans for enhancement.

• Assist with projects and daily operations in collaboration with the Customer Insights team and cross-functional partners.

• Complete training programs focusing on customer experience and marketing operations.

• Aid in triaging, categorizing, assigning, and monitoring resident concerns until resolved.

• Investigate trends in customer satisfaction and resident experiences, presenting findings in a capstone project.

• Support senior team members with reporting and analysis related to customer insights initiatives.

• Participate in special projects with other Greystar teams.

• Develop process documentation to enhance team efficiency and promote knowledge-sharing.

• Deliver a Final Capstone Project.

⛳️ Requirements

• Expected graduation between December 2028 and May 2029.

• Preferred majors include Marketing, Communications, Business, Project Management, or related fields.

• A strong curiosity and eagerness to learn.

• A quantitative background that showcases analytical and problem-solving capabilities.

• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

• Excellent written and verbal communication skills, with the ability to explain complex topics clearly.

• High accuracy, attention to detail, and commitment to meeting deadlines.

🏝️ Benefits

• Flexible remote work format.

• Hybrid options available for those located near a Corporate Office.

• Executive Speaker Series.

• Business Segment Overviews.

• Opportunities for mentor relationships.

• Site visits.

• Community outreach programs.

• Networking opportunities.

• Employee Assistance Program.

• Paid sick leave.

• Potential eligibility for quarterly or annual bonuses based on individual and company performance.