Marketing Operations Associate – Contract

This is a fully remote position, open to applicants in New York.

📋 Description

• Take charge of operational and administrative tasks that support NerdWallet’s Student Loans division.

• Handle lender-initiated compliance updates, such as APRs, disclosures, and regulated content, across landing pages and internal systems.

• Collaborate with external partners to ensure marketplace accuracy and adherence to regulatory standards.

• Create and maintain marketing reports and Google Sheets dashboards.

• Conduct month-over-month and year-over-year analyses, campaign and partner performance assessments, and accuracy reviews of monthly billing sheets.

• Investigate and resolve inconsistencies between reports and data sources.

• Oversee landing page content and lender display order within the Student Loans marketplace.

• Set up new pages, refresh existing content, and assist with internal and lender requests.

• Manage logo split tests and partner-provided landing pages.

• Establish and configure affiliate campaigns using Voluum.

• Distribute creative assets to traffic partners for affiliate-driven acquisition.

• Reconcile partner billing and invoices on both sides of the marketplace.

• Validate traffic-partner invoices, approve or reject them, follow up on discrepancies, submit partner requisitions, and audit lender-side invoices.

• Bring billing issues to the attention of marketing leadership.

• Maintain payout rates and revenue terms within internal administrative systems.

• Manage the partner contract pipeline in Ironclad, tracking contracts through various workflow stages and ensuring follow-up on next steps.

• Collaborate across lenders, traffic partners, Finance, Marketing, and internal teams.

• Report directly to the Senior Staff Marketing Lead as an individual contributor.

⛳️ Requirements

• Approximately 0–3 years of relevant experience is preferred; candidates with more experience will also be considered.

• A Bachelor’s degree in Marketing, Business, Communications, Finance, Statistics, Computer Science, or a related field is preferred, or equivalent demonstrated experience.

• Proficiency in Google Sheets, including the use of formulas, pivot tables, conditional formatting, and dashboard creation.

• Comfort with numerical data, reconciling figures, identifying discrepancies, and maintaining precise financial and operational records.

• Ability to quickly learn and utilize platforms and internal tools such as Voluum, Ironclad, WordPress, Amplitude, Databricks, and custom internal systems.

• Strong written communication skills that are clear and professional.

• Exceptional attention to detail regarding regulated content, financial reconciliation, contracts, and external communications.

• Excellent organizational skills with the ability to manage multiple concurrent workstreams.

• Proactive follow-up with external partners and internal teams.

• Good judgment regarding when to act independently and when to seek guidance or escalate issues.

• Flexibility across compliance, content, reporting, billing, contracts, and affiliate operations.

• Initiative in learning systems and processes, along with a willingness to incorporate feedback.

• A collaborative mindset with open communication.

• Ability to link operational tasks to broader business objectives.

• Commitment to a team environment built on trust, transparency, and continuous improvement.

• Preferred: experience with affiliate tracking, attribution, or click-tracking platforms like Voluum, Impact Radius, Everflow, CAKE, or TUNE.

• Preferred: familiarity with performance or affiliate marketing concepts including CPL, CPA, attribution, and conversion tracking, with basic knowledge of Google Ads or Meta Ads.

• Preferred: experience in fintech, lending, financial services, or another regulated industry.

• Preferred: understanding of accounts payable or receivable, invoice reconciliation, and billing audits.

• Preferred: working knowledge of SQL or data warehouses such as Snowflake, BigQuery, or Redshift.

• Preferred: experience with Ironclad or DocuSign CLM.

• Preferred: familiarity with WordPress.

• Preferred: comfort using AI tools or lightweight automation like Claude Code, Zapier, or other LLM-based assistants.

• Candidates must reside in the U.S.

• Preferred working hours are from 9:00 a.m. to 5:30 p.m. Eastern Time.

🏝️ Benefits

• Industry-leading medical, dental, and vision healthcare plans for employees and their dependents.

• Flexible Vacation Time Off along with 11 holidays and a holiday company shutdown.

• New Parent Leave for employees welcoming a newborn child or a child placed with them for adoption or foster care.

• Mental health support services.

• Paid sabbatical after 5 years of service.

• Health and Dependent Care FSA and HSA Plan with a monthly contribution from NerdWallet.

• Monthly Wellness Stipend.

• Cell Phone Stipend.

• Wifi Stipend for remote employees.

• Work from home equipment stipend for remote employees.

• Co-working space subsidy for remote employees.

• Access to Employee Resource Groups.

• Opportunities for hackathons and team events.

• Participation in company-wide events such as NerdLove and the annual Charity Auction.

• 8 hours of volunteer time off each quarter.

• Company match for charitable donations.

• 401K plan with a 4% company match.

• Access to new financial products and tools.

• Financial wellness guidance and unlimited access to a Certified Financial Planner through Northstar.

• Disability and Life Insurance with employer-paid premiums.