Marketing and Operations Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and publish content on Instagram, TikTok, and various other social media platforms.

• Design content and brand materials utilizing Higgsfield, ChatGPT, and Canva.

• Ensure a regular posting schedule while keeping an eye on pertinent trends.

• Analyze competitors and industry trends to inspire content ideas.

• Seek out and identify appropriate creators, influencers, and affiliate partners.

• Manage outreach to creators, including follow-ups, communications, product samples, and partnership obligations.

• Address DMs, comments, creator inquiries, and incoming opportunities.

• Handle and resolve customer support tickets while highlighting recurring issues.

• Assist the Head of Sales with lead lists, follow-ups, presentations, data management, and administrative tasks.

• Investigate potential retailers, affiliates, and growth avenues.

• Develop sales materials and streamline pipelines.

• Update spreadsheets, trackers, and project management applications.

• Create basic performance reports.

• Keep files, systems, and processes organized.

• Attend weekly team meetings and contribute to execution efforts.

• Coordinate product launches, promotional events, samples, and partnerships.

• Execute tasks and projects for the founder.

• Evolve into ownership of more significant business sectors.

• Perform additional related duties as needed.

⛳️ Requirements

• Highly proactive and capable of identifying and completing tasks independently without detailed instructions.

• Versatile in switching roles between marketing, administration, customer support, and operations.

• Knowledgeable about Instagram, TikTok, creator culture, and effective content strategies.

• Passionate about utilizing ChatGPT, Higgsfield, and Canva.

• Exceptional written English skills for DMs, emails, captions, and customer responses.

• Highly organized with experience managing trackers, spreadsheets, and project boards.

• Quick learner adept at mastering new software and systems efficiently.

• Relevant experience in marketing, social media, eCommerce, executive/virtual assistance, or operations support.

• Experience in consumer/CPG or DTC is a plus.

• Familiarity with influencer or affiliate programs is advantageous.

• Knowledge of Shopify or customer support ticketing systems is a bonus.

• Business-casual attire expected for meetings.

• Clean background, quality camera, good microphone, and reliable Wi-Fi are necessary.

• Availability from 7:00 AM to 4:00 PM MST.

🏝️ Benefits

• 13th Month Bonus.

• Permanent remote working setup.

• Health insurance coverage.

• Dental insurance coverage.

• Mental health insurance coverage.

• Competitive starting salary.

• Opportunities for growth.

• Performance-based salary increases.

• Prizes and bonuses.

• Chance to take ownership of larger segments of the business.

• Work in an AI-first environment and develop modern AI and content-tool competencies.

• Foster a collaborative culture.

• Support for personal development.