Market Research Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate a culture focused on customer satisfaction by championing the customer's voice and improving primary research capabilities.

• Design, execute, and oversee market research projects employing both qualitative and quantitative techniques, such as surveys and focus groups.

• Develop and enhance research methodologies and best practices.

• Collect, organize, and interpret data from interviews, discussions, surveys, industry reports, and other resources using Excel, SPSS, or AI-driven solutions.

• Generate reports, dashboards, and presentations that convey findings and actionable insights to internal teams and stakeholders.

• Present insights and recommendations to senior leadership and stakeholders.

• Ensure data accuracy and integrity while handling sensitive or regulated information.

• Provide logistical and analytical support to senior research or insights managers.

• Conduct background research and prepare survey and discussion guides.

• Manage project timelines, document research processes, assist with scheduling, and maintain organized research files.

• Keep abreast of emerging research technologies and methodologies.

• Collaborate with product, engineering, sales, marketing, customer success, and external research partners.

• Oversee multiple product development, go-to-market, and customer experience initiatives.

⛳️ Requirements

• 5 years of practical experience in the market research field, involving data collection and analysis, reporting, and presentation of findings within the healthcare sector.

• Advanced analytical capabilities, including expertise in statistical modeling and the ability to integrate varied data sources.

• Proficient storytelling and presentation skills; adept at translating complex concepts and methodologies into easily digestible language.

• Proficient in Excel, PowerPoint, PowerBI, and AI solutions.

• Bachelor's or advanced degree in business, mathematics, or the sciences.

• Familiarity with conjoint analysis, Max Diff, price elasticity, concept testing, and other research methodologies.

• Experience managing intricate market research projects such as brand health and equity trackers.

• In-depth knowledge of the healthcare industry/sector, including experience with LTPAC, Acute, and/or Payer audiences.

• Previous successful experience in a SaaS organization.

• Experience with a wide range of new product, brand, advertising, and customer segmentation research methodologies.

🏝️ Benefits

• Benefits begin on Day 1.

• Retirement Plan Matching.

• Flexible Paid Time Off.

• Wellness Support Programs and Resources.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Allyship and Inclusion Communities.

• Employee Recognition.

• Bonus.

• In-office events including onboarding, team gatherings, semi-annual, and annual team meetings.