Market Research Associate, German Speaking

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Carry out recruitment activities for projects in Austria, Switzerland, and other designated markets

• Reach out to M3 Global Research panelists via phone and conduct cold calls to recruit participants

• Arrange interviews

• Strategize, organize, and implement panel recruitment solutions to optimize internal resources and minimize outsourcing expenses

• Provide project updates, progress reports, outcomes, and action plans to the project management team

• Alert senior management about projects at risk of not meeting recruitment objectives or deadlines

• Ensure that outsourcing goals for assigned markets are met

• Achieve monthly registration goals

• Implement panel-building initiatives in Scandinavia and other assigned regions

• Call new registrants to verify and update their email addresses

• Contact users to reactivate their accounts

• Investigate, troubleshoot, and address member inquiries and complaints across various systems

• Collaborate with Project Management to resolve specific respondent issues related to projects

• Manage respondent queries in accordance with company policies and resolution timelines

• Assist with communication protocols, guidelines, and enhancements to the Support Ticket System

• Develop and sustain relationships with panel members through professional multichannel communication

• Provide member assistance via telephone, email, and support tickets

• Identify and resolve issues with internal and external systems and processes

• Investigate fraudulent respondents and take appropriate action under M3 data quality protocols

• Complete verification processes for newly registered members

• Conduct link testing for online market research projects and qualitative online screeners

⛳️ Requirements

• Proficiency in both German and English

• Strong and effective verbal and written communication skills with diverse audiences

• Competent PC skills, including Microsoft Office, internet, social media, email, and tools necessary for assigned duties

• Detail-oriented with outstanding analytical and investigative capabilities

• Ability to ask insightful questions, respond accurately and effectively, and ensure that audiences feel supported

• Availability for working hours from 09:00 to 17:30 CET, rotating twice weekly to 09:30 to 18:00 CET

🏝️ Benefits

• Comprehensive training and support

• Opportunities for professional development and career advancement

• Collaborative and dynamic work environment

• Competitive salary and performance-based incentives